In service-oriented businesses, customers should understand exactly what they’ll receive and at what cost. Each sales order or contract should include:

1. A clear description of the service you’ll provide
2. The anticipated results
3. All costs that are included
4. Any special situation or exception
5. Payment terms and conditions

Meet with your attorney and accountant to make sure you’re protected against potential liability and consumer action. Most situations concerning customer disputes arise when a written agreement of understanding wasn’t provided

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