David Neelman, CEO of air carrier JetBlue, posted a video message on the social media site today to assuage angry customers and a leery public after this weekend’s disastrous events, which included holding people captive on JetBlue planes for 11 continuous hours while they waited out bad weather.
Neelman discusses what the company is doing to address the problem, including the airline’s new Customer Bill of Rights (PDF).
He does a better job of explaining what happened in the first place and apologizing in a written letter on the company’s website.
Related Posts
- U.S. Time Change Reminder
- Undergraduate Entrepreneurship College Opens in Phoenix
- Google Buys Doubleclick For $3.1 Billion
- U.S. toy makers expect strong holiday season
- Online ads find new landscapes
- Small DVD Makers Unite To Take On a Big Rival
- Tech’s 38-billion wipeout
- A wider angle on the market
- Make Money With YouTube?
- Make Money With YouTube?
- IRS may shift AMT gap burden to small biz
- Enron executives’ custom-made desks on eBay
- Dollar Coins Missing ‘In God We Trust’
- 5 Reasons This Election Matters
 |
 |
 |
 |
 |
 |
Featured Businesses
- Custom Ink, Custom T-Shirts & More. Design Online!, 0
- DMP Design & Print, Affordable color printer specialized in business cards, brochures, flyers and presentation folders. Large corporation friendly., 0
- How To Start An Import Business, 36 Year Veteran Importer Reveals Tricks Of The Trade, 0
- Pricing Psychology Strategies, Discover The Hidden Pricing Tactics You Can Use To Increase Profits!, 0
- Stealth Surfer, Your key to portable, private surfing, 0
- Add your link here
Random Posts:
- How Couples Run A Home Business Without Running Each Other Down
- Never Memorize Passwords Again
- Woman Auctions Self and Kids on EBay
- Google Introducing Office 2.0 for Small Businesses
- New $350 Million Food Niche: Low-Glycemic Products
- Tech’s 38-billion wipeout
- Toy Inventor Shoots Himself!
- Top Five Overlooked Tax Deductions
- Web Business Fights Junk Mail
- Send postal letters with email using Postful
- Phone-Based Yellow Pages Search
- Your cell phone, the mobile remote control
- 25 Ways to Get Noticed
- Jingles for sale: Buy your firm a theme song
- Can Friends Be Strong Business Partners?
- Balsam Fir
- Post Office, SBA Offer Entrepreneurship Videos
- Veeker Video Peeks
- Filling A Natural Niche
- Remembering the Ramen King
- Poolside Climbing Walls
- 10 Ways To Fix Cash Cash Flow Problems
- How To Get Your Message Through To Top Executives
- Small Biz Cracking Code For Federal Contracts
- Link-Building Secret
- Ten clues that your Web site is dead
- Bottle Mag
- Guide to Mobile Credit Card Processing
Categories
- Accidental Business
- Business Resources
- Deals
- Employees from hell
- Entrepreneurial Lifestyle
- Environment
- Eureka
- Finance
- Franchising
- Free
- Government and Legality
- Healthcare
- HOW
- Humor
- Ideas & Opportunities
- Import & Export
- Inventions
- Marketing & Sale
- Marketing Ideas
- New Technologies
- News
- Niche
- Off-The-Wall
- Online Business
- Productivity
- Real Estate
- Referrals
- Scheduling
- Security & Fraud
- Small Business
- Start-Up
- Strategies & Execution
- Success
- Tax & The IRS
- Teens
- Tools
- Top Reads
- Usuables
- Wholesale
- Women
- Work at Home
