Archive for July, 2007
Call Center In Your Home
You hear a lot about companies routing their customer-service calls to workers overseas, but a less-noticed trend is the growth in home-based call-center workers. The number of such workers in North America has tripled since 2000, according to an estimate by research firm Yankee Group, with more than 670,000 phone agents in the United States [...]
A mother’s race for a cure
It took a few years before Martine Rothblatt got used to describing her daughter’s chronic lung disease as a lucrative market opportunity. “I choked every time I said it – it sounded so immoral,” says Rothblatt, 52. But when she realized that the fastest track to a cure was to launch a biotech firm and [...]
A chocolatier’s sweet success
Back in the early 1980s, Frank Crail had a dream that many of us harbor in some small corner of our souls. A successful – if harried – tech entrepreneur in sunbaked Southern California, Crail yearned for a small town in the cool mountains where he and his wife could raise a big family and [...]
