Grow Wallet Share From Your Existing Customer Base


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Legendary bank robber Willie Sutton, when asked why he robbed banks, replied: “Because it’s where the money is.” The same is true of your installed base: If there is any money to be made in this depressed market, it’s here. This means if you’re not doing dedicated, installed-base marketing, you’re losing money…and ground.

But your installed base—like the pretty girl at the dance—knows it’s in demand and is playing the field appropriately. So simply doing more of the same marketing programs isn’t going to work with these customers. You need a new way to gain their attention, to keep them engaged with and loyal to you, and ultimately, to induce them to buy your products and services.

1to1media.com




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